Frequently Asked Questions
What is Internal Medicine?
Internal Medicine is a specialty that focuses on a multidisciplinary approach to the diagnosis, treatment, and prevention of often complex diseases in adult patients.
What insurance plans are you in-network with?
Dr. Chiang is in-network with the following health insurances plans, which can be used to cover the cost of our services:
Anthem Blue Cross PPO
United Healthcare PPO
Note: The above list is subject to change without warning. It is your responsibility to verify that your health insurance coverage considers us in-network prior to your visit. We do not accept Medi-Cal or HMO plans.
I am out-of-network with you, can you still see me?
Yes. Many patients remain with our practice despite being out-of-network given the consistent high-quality care and service that we provide.
Payment is expected at the time of visit. As a courtesy, we can submit a bill to your insurance on your behalf, which may reimburse a portion of your visit's fees.
Generally healthy patients find that with a high-deductible health plan and a tax-advantaged account, like an HSA or FSA, their annual out-of-pocket costs are comparable to seeing an in-network provider.
A membership is still required to be a patient of our practice, even if Dr. Chiang is out-of-network with your health insurance.
What precautions are you taking during the COVID-19 pandemic?
We are following CDC and LA County Department of Public Health guidelines to protect the health and safety of all of our patients and staff.
When scheduling appointments, we will screen for fever and possible COVID-19 symptoms to determine if a telemedicine visit may be more appropriate.
We ask that you arrive alone, unless you have previously arranged with us for an accompanying family member or caregiver.
Our medical building mandates that masks be worn at all times and limits elevator occupancy to a maximum of 6 people.
The elevators have been equipped with the Otis Cab Air Purifier System, which kills viruses at 97.5% efficacy.
You will be instructed to call when you arrive at the building; we will then notify you when to come up to the office, thereby minimizing traffic and wait times.
Your temperature will be taken upon arrival to our suite.
All patients will be asked to wash their hands upon entering and before leaving the exam room; hand sanitizer is also available throughout the suite.
Exam rooms are disinfected before and after every patient visit.
All members of our staff are screened daily for fever and symptoms of COVID-19, and will be wearing appropriate Personal Protective Equipment.
We are now offering “contactless” payments (e.g. Stripe, Apple Pay, Google Pay, etc.).
How do I get to your office?
Our office building is located in Century City, on the corner of Olympic Blvd. and Century Park East. Our office is on the 16th floor, suite 1605. We are wheelchair-accessible.
Please arrive 15 minutes before your appointment. Due to the COVID-19 pandemic, we ask that you call us at 310-620-1888 upon arrival to the building/parking so that we can instruct you when you can come up directly into your exam room. Please ring the bell in the waiting room upon arrival.
Does your office have parking available?
The parking entrance to the office building is located off Century Park East. The first hour is your responsibility, to be paid directly to the parking services on level P1. The second hour is complimentary.
Street parking is also available a few blocks away. You can consider ride-share options as well.
How should I prepare for my first appointment?
Please have available:
Prior medical records
Past medical and surgical history
POLST forms or Power-of-Attorney documents, if applicable
A list of your concurrent providers (i.e. other specialists you see)
Do I have to keep a credit card on file?
In order facilitate contactless payments and minimize administrative and billing costs, all members are required to keep a valid credit card on file with our Payment Gateway. Credit card information is stored securely by our Payment Gateway and then tokenized. Tokenization is the process of replacing sensitive credit card data with a randomly generated code, known as a token. The token is worthless to hackers in the event of a breach. The Payment Gateway provides this token to our office to allow us to process payments, but without us knowing your credit card information.
You may then use this card on file to pay for office visit co-pays/co-insurances, outstanding balances, self-pay services, annual membership fee, and any other fees not covered by your health insurance plan. You will be notified before any charges are made and may still choose at that time to make your payment by cash, check, or a credit/debit card different than the one on file.
Which forms of payment does your office accept?
Diners Club International
Note: Online and contactless payment (e.g. Apple Pay, Google Pay, etc.) options available. We do not accept money orders, cashier's checks, bank transfers, mobile payments, digital wallets, or cryptocurrency.
What should I do if I am running late?
Please give us a call at 310-620-1888 to let us know, even if you are running late by only a few minutes. We will try our best to accommodate but cannot guarantee you will be seen that day.
Note: If it is 15 minutes past your appointment time and we have not heard from you, we will assume you are not coming and will cancel the appointment. Repeated delinquent behavior may subject you to be discharged from the practice.
What should I do if I need to cancel an appointment?
Please email us if more than 24 hours in advance, or call us at 310-620-1888 to let us know.
Due to the impact of the COVID-19 pandemic on demand for medical services as well as our limited availability for appointments at this time, if you cancel with less than 24 hours notice, you may be billed a $50 cancellation fee. This fee is not covered by your insurance.
Note: Repeated cancellations may subject you to be discharged from the practice.
Do you have a cancellation fee?
Due to the impact of the COVID-19 pandemic on demand for medical services as well as our limited availability for appointments at this time, if you miss your appointment or cancel with less than 24 hours notice, you may be charged a $50 cancellation fee.
Do you have any other fees?
The following services are subject to an additional fee not covered by health insurance:
Medical records - $75 per request
Note: This list is subject to change.
Which hospitals are you affiliated with?
Dr. Chiang is on staff at Cedars-Sinai Medical Center.
Do you offer telemedicine visits?
Yes, we can be available by Zoom, Google Meet, and Apple FaceTime. Please call the office at 310-620-1888 to schedule a virtual visit.
Do you make house calls?
No, not at this time.
Do you have an identical twin brother?!?
Yes, I do. His name is Dr. Alexander Chiang and he is a board-certified Obstetrician & Gynecologist currently serving as Chief of Service at UCLA Santa Monica Hospital. Please do not confuse us in order to avoid a potentially awkward situation.